Warm Fleece Flat Sheet

Shipping Information

When it comes to online shopping in Pakistan, www.imperialhomes.pk pride itself on providing you with a clear and transparent shipping policy.

Shipping Time:
We understand the excitement you experience when you are shopping online. That’s why we’re equally excited to deliver the product without a scratch and as quickly as possible. While we try to get your product into your hands as fast as possible, all online orders usually take 24-72 hours to be there. In extremely rare cases, it may take up to 5 working days.

Like you, our valued staff like to enjoy life as well. The only times www.imperialhomes.pk can’t deliver, is on Sundays and Public Holidays.

Free Shipping:
www.imperialhomes.pk offers its online shoppers the convenience of free shipping on the order worth Rs.3000 or above. Orders below the value of Rs.3000 will be charged Rs200 per delivery. Where shipping charges are applicable, such as when we use our reliable courier service, we will clearly inform you before you finalise your purchase.

Shipping Invoice:
www.imperialhomes.pk provides a detailed shipping invoice with each order you place, outlining the price, quantities, and shipping charges (where applicable). If you would like further clarification about www.imperialhomes.pk payment options, feel free to contact us on
 +923007241234.


Returns & Refunds

7 Days Checking, Replacement and Return Policy

imperialhomes.pk believes in making online shopping a phenomenal experience centered around you, so you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced. Because at imperialhomes.pk,

“If you’re not happy, we’re not happy.”

That’s why we have our famous 7-days Checking, Replacement and Return Policy.

What is it?

Though you won’t ever need it, our 7-days Replacement, Checking & Return Warranty is a service we created in order to provide you with complete peace of mind. You have 7 days, that’s 168 hours, to check your product for any unlikely issues.In case you find one, give us a call or email us. We’ll verify your claim and replace or return the product for you right away.

Return Policy in Case of Damaged Goods

• Unfortunately, fragile items are sometimes damaged in shipping.
• We ask you  to report to Customer Service the receipt of a damaged product within 24 hours of delivery and do not discard the damaged item and its packaging. Just take a picture of damaged product and send it to our official whatsapp number or through E.mail.If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.
• If you receive a product that has broken glass or a dented shade and report it within 24 hours, we will provide replacement glass or shade at no additional charge. If you wish to return a broken or damaged ,the standard return policy will apply.
• In case if you want refund when we receive the item we will refund you through Jazzcash,Easypaisa and Meezan Bank account.

The process of Return or Refund:

• To return an item, please contact us on our official number 0300-7241234 with the return reason and order details. 
• 📌 If payment was made via a credit/debit card, refunds may take 15-20 days as per the bank’s processing timeline.
• Once our customer support team approves the return you will be requested to send the parcel to imperialhomes.pk 05 Pullian Opp Total Petrol Pump, Masjid Ismail Road, Faisalabad , 0300-7241234.
• Please note that you are responsible for the cost of returning the items to us.
• Delivery Charges will not be refunded.
• Received item will be checked by our warehouse team for any damage.
• Once approved from warehouse, You will receive a refund through Jazz cash,Easypaisa or Bank Account.
• If you receive a refund, 10% cost of shipping and Packing will be deducted from your refund.
• Exchanges (if applicable).
• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our Customer Care Representative.

Imperialhomes.pk replacement policy is valid for the following situations/circumstances:

• In case you have received the wrong product.
• In case the product delivered to you has some defect or issue.

However, to complete replacement of your product, the product should be:

• Undamaged, unused and in the condition in which it was received(fragile items are not included)
• The parcel contains its original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.
• None of the items mentioned above, including the product itself is defaced or marked in any way, shape, or form.

If you would like any further clarification about our return & replacement policy, feel free to contact us at 0300-7241234 or email us at info@imperialhomes.pk