Returns & Exchanges

Please read through our Return & Exchange Policy on this page to understand our procedures and make sure your item is eligible for return or exchange.

You will have 7 days after an item is delivered to you to notify us that you want to return the item. This means if your item was delivered e.g. on the 5th of the month, you have till the 12th to initiate a return. If the item you wish to return meets the criteria mentioned below, your return can be initiated by calling our helpline at 92-300-7241234 which is available 24/7

Returning an item is simple, just follow the steps mentioned below:

Check if your product meets all requirements
Call the Imperialhomes helpline and request a return
Fill out the return form
Pack items and attach the return label
Arrange product pick up or drop off
Your returned item will be Quality Checked

If validated and Quality Check passes, you will be refunded for the item.

What are the conditions for returning an item and what is the procedure?Your item cannot be returned if it belongs to one of the following restricted categories. (These categories are restricted from returns owing to certain business, health or hygiene reasons).

Cosmetics
Kitchen & Dining
Perfumes and Fragrances
Custom or Made to Order products
Imported On Order products
Certain Sale products

If you bought a General Merchandise or Electronic item (anything other than a Fashion or Beauty product), please refer to the requirements stated in the chart below

What is the reason for return?	What are the conditions for returning the item?	How long after delivery can I submit my claim and what do I do?	What do I get and when?
Item is not the one ordered or is not as advertised	• Seal must be intact as delivered, item in original condition and not used • Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)	1. Call Imperialhomes helpline within 7 days of delivery to initiate return 2. Our customer representative will help you locate the closest drop-off point to your location. 3. Fill the return form and pack the item ready for drop-off. 4.If you changed your mind you may return the unused item.We are unable to accept an item which is not in a re-sell able condition.	A full refund after receiving the product back: A refund is authorized only after a full inspection of the goods by our Returns department to check for completeness and correct product return. • We give a full refund after receiving the product in the form of cash.
Item is defective, counterfeit or damaged at the time of delivery	• Item must be in original condition • Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)
I changed my mind	Item must be in original condition • Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)

All Fashion and Beauty products that are not in one of the above restricted categories, can be returned for any reason, provided they meet the requirements stated in the chart below.

What is the reason for my complaint?	What are the conditions for returning the item?	How long after delivery can I submit my claim and what do I do?	What do I get and when?
You changed your mind or don’t like the item	• Item must be in original condition as delivered • Item must not be used and must not have any stain or mark on it. • Item must include all packaging, accessories and/or tags.	1. Call the Imperialhomes helpline within 7 days of delivery to initiate return 2. Our customer representative will help you locate the closest drop-off point to your location. 3. Fill the return form and pack the item ready for drop-off.	A full refund after receiving the product back in the form of cash. A refund is authorized only after a full inspection of the goods is made by our Returns department to check for completeness and correct product return. • We provide a full refund after receiving the product in the form of cash
Item is not the one ordered or is not as advertised
Item is defective, counterfeit or damaged at the time of delivery

How to Request a Return?
You can request to initiate a return by contacting our helpline at 92-300-7241234 or customer www.imperialhomes.pk to confirm that your product is eligible for return. We will explain to you the return procedure, and we will explain to you the return procedure and confirm the nearest service provider location where you can drop-off the product. Or confirm the nearest service provider location where you can drop-off the product.
Please be prepared to give the following pieces of information:

Your order number.
The reason for the return.
The method of refund that you would like and the necessary information.

Can I request a replacement rather than a refund?
If you prefer to replace your product, just let our Customer Service executive know your choice and we will call you as soon as your initial product has been received and we have looked into availability of the replacement product.

If my returned product is not validated for return, how am I informed?
If your return does not meet the Quality Check criteria, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item. Note: We will make 3 attempts to return the product to you. Please make sure to be available for a scheduled delivery.